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May 7, 2017 11:23 AM
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RHFiesling
obviously photographed before sending it
HungryHungryHypocrite
https://cdn.meme.am/images/400x/12224935.jpg
CrunchyOverCreamy
Thought the rolled up paper said Christina Aguilera. It doesn't.
GasBandit
You crazy Europeans and your trains that actually go places and get used and cost less than airlines.
killernerd
that's what you get for using paper mail?
pdbravo
He'd have been better sticking it up his own arse first before sending it. You know, to check it fits.
GraffitiHeysoos
Found the Greater Anglia Rail Services employee.
SorryThisUsernameHasBeenTaken
Yeah Greater Anglia are not brilliant with their customer services.
Hanrliz
Just get the coach to London guys. It's longer but has free WiFi so all the imgur you could wish for. #norwich_problems
ReverseTrapTsukasa
If I am denied service or products that I have paid for, I want my money back. I get busy enough that not contacting for a month or 3 is
ReverseTrapTsukasa
normal. I still want my money back
[deleted]
[deleted]
RobinJohnson88
Replacement bus service anyone? Or train via Ely?!
nowei
Oh, you thought you paid for a first class train ticket all the way? Nah, last two hours you get a bus from Peterborough. -_- Greater Anglia
GamingClaptrap
At least it's quicker than going via Cambridge. That always takes forever
ashipthatshipsshippingships
Rules is rules.
youarethesumofyourcontradictions
And rolls is rolls.
SMODomite
And tolls is tolls. And if you don't pay no tolls, then we can't eat no rolls.
thanatos777
If your train is cancelled... why the fuck do you even have to make a request for a refund? Shouldn't they refund it automatically?
735824
You cancelled your obligation, there's no time limit on your debt to me. Fuckwad!
Togira
What are you going to snort with that paperroll?
Gimmesomethingtowriteon
f00f1ghter
28 days later
APunnyComment
As I read this all I think is... next time request within the 28 days...
Ikillmiceforaliving
I have done it many times. usually do it same day
CosmicSentry
canibFrank
I wonder how often this happens, that the customer should have known the deadline for requesting a refund for a cancelled train?
thefrompleman
all I think is why don't they automatically refund for a cancelled service, it shouldn't be the customer's responsibility
HalifaxSamuels
Given they stated when the letter was dated it sounds like either the company waited too long to reply or the post took too long to deliver.
DrSparken
The wording gave me the impression that he had; he points out it is THEIR letter dated so late, suggesting he's miffed that they're saying1/
DrSparken
he applied late when they simply took months to respond. 2/2
NeverGetsTheNuke
I think they sent the letter with the 28 day notice in April, 4 months after the cancellation. That was my read on it.
yourmomscheese
I don't get that impression. It says he applied late versus they processed late. Mail is date stamped
IamNotaBlackMan
If you pay money and they cancel you should get an (immediate) refund without having to ask. Their way is shady to begin with.
GodEmperorOfImgur
He requested it within the time limit. THEY replied after the time limit saying that the time limit was passed.
Beelsebooob
Did he? What's your evidence for that?
GodEmperorOfImgur
That is how I understood the letter.
Beelsebooob
There's no point in this letter at which he says anything about *who* caused the delay, only that the reply was dated April. It may be 1/
Beelsebooob
either that he asked for a refund late, or that they responded late. I expect that if they responded late he would have explicitly said 2/
CameToCommentandChewGumImAllOutOfGum
No shit if my trip got cancelled I would be getting my refund that week. OP's laziness is not their problem.
vishuskitten42
As a person in customer service, thank you for your understanding♡
grantavius
However, their 28 day deadline is entirely arbitrary, they could have just as easily made 60 or 90 days. It is his money, why any deadline?
dotnetbeast
This should be the top comment
TheOneTrueNerd
But.... If the train is canceled, shouldn't it automatically refund him?
CameToCommentandChewGumImAllOutOfGum
if refund is not pending or email a week after, would you not follow up on it? Unless you don't care about the money then it's a moot point
Mithi
Nonono, then you'll have to give ALL the money back, we can't have that!
Beelsebooob
They only give a refund if you can't actually complete your journey in a reasonable time frame. (i.e. if there isn't another train on 1/
Beelsebooob
the same line, soon that can do it), since the tickets are for a journey on a day, not for a journey at a specific time. Because of that 2/
Beelsebooob
to get a refund, you need to show that you really couldn't get to where you were going on that day, which requires sending a letter 3/
yzmotoxer807
True, but what's the logic behind the 28 day policy?
HighFunctioningAlcoholic
Finances would be a bitch if tey didn't have a limit, plus records get trashed.
Beelsebooob
The same as the logic behind most 30 day return policies - if you don't have some kind of limitation on how long, then you have no 1/
Beelsebooob
time at which you're confident that you've actually made that money and won't have to refund it. I don't see that you having to send a 2/
Beelsebooob
letter within 4 weeks is an overly burdensome problem. 3/3
phatteh
28 days inst unreasonable though. If you missed by a day, fair enough, a week, or a month more, maybe not
aztorath
The acceptable time frame a refund can be given is completely arbitrary. Them giving a time frame is just an excuse to keep your money.
bens117
They are a business they're primary objective isn't to keep the costumer happy but to make money. Ex. Comcast and Time Warner
TheSisko
Why was the refund not automatically provided?
akalien
Because that's expensive
BigDickPodrick
The train companies won't give your money to charity if you don't claim it. They keep it for a service they've not provided. That's theft.
CanadianEngineer
Why should there be a time limit on paying someone back for a service that was not even provided?
nivE3066
Accounting issues really...
CanadianEngineer
Finally, a reasonable counterpoint. That would likely be the most difficult part of the process.
WhatzitTooya
"Hello? Yes, I'd like to get a refund for a train that got canceled 65 years ago."
CanadianEngineer
I understand that it sounds ridiculous but actually think about it for a moment. Why not?
WhatzitTooya
So you dont have to keep a track record for >100 years for every sold ticket?
CanadianEngineer
I invite you to read through the comments on the other user who replied
Beelsebooob
Because otherwise you need to keep all records indefinitely to be able to tell which trains were and weren't cancelled, and whether the 1/
CanadianEngineer
A) They only need a record of cancelled trains or else it's redundant data
Beelsebooob
customer really could complete their journey on the day their ticket was for. 2/2
CanadianEngineer
C) If a customer rides a different train, they should need to purchase a different ticket (which would handle the refund issue immediately).
Beelsebooob
Nope - in the UK tickets are for a journey on a day, not a train at a time. A ticket might span multiple trains making up multiple legs, 1/
CanadianEngineer
That's fine, then it's just a problem of solving whether they could have made the journey given trains a, b, c, .. were operating. Not hard
Beelsebooob
and might have many possible different trains at different times, going to different places that can be used to make the journey. 2/2
CanadianEngineer
B) Not indefinitely, humans have a lifespan.
Beelsebooob
There might be an infant on the train, and there's evidence that humans can live 125 years. So, 125 years of records of every train and 1/
CanadianEngineer
My main point is that 28 days is ridiculous. 10 years wouldn't even be overly difficult to manage in terms of records. It's a cash grab.
CanadianEngineer
C) Why would you assume paper records? Let's assume electronic records. You could get the appropriate digital storage for a trivial cost.
CanadianEngineer
B) Infants do not buy tickets and so would not be eligible for a refund. Let's assume generously the youngest buying their own ticket is 10.
Beelsebooob
every ticket. There's 20,000 trains per day in the UK, which stop at an average of 20 stations. There's 2.75 million journeys per day, 2/
CanadianEngineer
A) 122 years* Let's assume 100 and if there's any 101+ year olds, we can deal with the special case (they're 0.0173% of the US pop.)