JamesStory
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Check out the rest at https://thwack.solarwinds.com/community/solarwinds-community/announcements/blog/2016/01/14/have-you-tried-turning-it-on-and-off-again-share-your-craziest-helpdesk-requests
RoyGBiver
aaaannd these people probably vote
TheLastPaladin
I can't help but wonder if Ken M hacked their server. Some of these are exactly like his style.
Diddern
Gizmophaze
I had to stop reading these as they were giving me miniature panic attacks since I work at staples.
Gizmophaze
Ill make a staples job dump sometime
Splodgey
.
Dracono
Wait you know how to take a screen grab, but know how to turn the volume up?
rophiandis
Doesn't know what the mute symbol is, but knows how to take a screengrab and send it. Seems legit...
dagnabit
I work in the government, and honest to god I've seen some older people do this. The snippet tool is used often, but they can't do much else
lizwah
For real, this is plausible, I've seen some REALLY dumb shit working in IT.
PunyYuro
so he can "screengrab" but doesn't know how to turn up the volume? Interesting...
CeruleanK
"I don't have time" always means "My sense of importance hinges on not doing anything myself. You do things, you don't tell me what to do."
johnvictor
And those people get pushed down in the priority list!
robsprofileonimgur
"anything but 0" sassy as fuck and i love it.
Ejam0314
And this is the field I willingly chose as my career. God help me when I get my degree.
Caprinicus
As an ex-IT guy from the airforce, reading these makes me glad I no longer do IT. You laugh at these, but some people are this clueless.
CrissCross35
But tbh, i have no idea what a IIS reset is, or what it does.
EmperorPalpatine
Resets the web server essentially. The fact that the "IT" guy was going to arrange access for that frightens me.
JustHereForTheWorkStories
The three dots (and the rest of the convos) tell me he was being sarcastic. I hope. I really hope.
EmperorPalpatine
or they were fake. pls be fake...
notme222
I thought that question was reasonable. The asker knew he was out of his depth and passed the request on to the IT guy. The response OTOH...
Jalopenis
What is IIS?
Th3C0t0nB411
Internet Information Services (ISS) used mainly to host websites and web services for microsoft based products.
Hambongler
Magenta is Magenta!
SjoerdBonnema
Yeah, basically purple.
LearnedCoward
As a colorblind person, it looks bluish to me
ewwnobodywaseventhinkingthat
Pshhtt, how can we trust that you can see blue if you don't know that magenta is magenta!
billyboydsuperboy
Thank you!
DonaldTrumpsFlaccidHairpiece
I looooove these, only because, having worked support myself, I know this is a daily occurance :D
VictorBuch
This seems like the most perfect annoying job ever! +1
Duros62
Update Adobe reader.
pretzelspretzelssausageass
Wi-Six for everyone!
AfailingHOSRE
Read even more horror stories at https://www.reddit.com/r/talesfromtechsupport
[deleted]
[deleted]
jimwormmaster
That is one of the most adorable upvote gifs ever. Now if only the cat had hit the paws, err, pause break key.
88PeppyPeppers
I don't know how to use the Reddit :(
nervesatme
Thank you good sir, I had no knowledge of this place.
RPGSilver
Thanks now I can't sleep at night
ImChuckBass
Can you add more LAN.....
MaSu10
Add more LAN, similar to SOAK LOGS IN WOOD
javjav
Look we can add at least two LAN but it won't go anywhere unless you download the RAM to go with it.
jeremywork
What is da wecommended about of dedtitated WAN?
Faenslakte
Sure.. will 30 LAN be sufficient?
McBook
Have you tried downloading more LAN
DragonOnSteroids
and after that we can download some extra RAM for you.
iShellfishFur
I'll add 30... 30 speed
asapG00se
Hmm I wonder if it would be too late to change majors?
Splodgey
gg
pixelsnader
23 november 2015? I smell bovine feces. Wordstar is DOS software from the 1980's...
pyrobob4
They should have just downloaded Google Ultron.
TheWholiganOfGallifrey
It's what NASA uses.
LymonZerga
*adobe reader
pyrobob4
Nah, they need to update adobe reader.
ItsAllZeroesAndOnes
First they need to add more LAN, then download more ram, then update Adobe Read, then download Google Ultron...
ItsAllZeroesAndOnes
*Reader
pyrobob4
Solves all known technical problems. And probably some unknown ones.
McBook
If computer is stuck, spray some WD-40 into the hole with the green outline
nonickname23
I don't want to brag, but my office is already at Wi-Seven, and has TONS of Lan all the time.
Pdimas43
No one likes a show off.
brassknucklenerd
I have a shipment of brand-new LAN on the way from the internet right now. Can't wait to get it installed.
MrRowan
I have 30 speed LAN
nonickname23
That rates a 5/7. Lucky you.
DoingItWrongSince1980
Careful, that might be too much. If you flood your search engine, you'll have to wait for the excess LAN to evaporate.
EmCeeMiNacion
You might want to keep an eye out, you don't want your lan to leak.
nonickname23
I have a cat looking at it. Apparently they protect the interwebs.
babbzilla
I give this comment wi-5 out of 7 LAN.
wildfathom9
You should she what the Russians have.
McBook
I'm still stuck with this Wi-Threepointfive
vaevictus0
I read that as Wi-Semen for some reason
Bobbysilk
Can you email some of that lan to me, mines running out.
kyranthecrafter
As IT this entire thread makes me twitch/cringe...cause there are prople like this out there...and i deal with them...
WhoDidYouExpect
You know what would put at the top for sure? if you download more RAMs.
poweroverwhelming
But do you have Google ultron? It's what NASA uses
LanaAnnaFontana
Niiiice
DufflerBag
Nah, you need to download more RAM to be able to use it.
aguynamedDeadpool
No I'm sitting in the server room
urmumisawhore
Do you have a link for the source? I've been looking everywhere!
WeRSpecialPeople
http://m.imgur.com/a/iJD8f
WeRSpecialPeople
I just noticed it doesn't have all the days, I have the whole thread pic at home though. If anyone needs the rest let me know.
SupermanDisguisedAsClarkKent
Hey you got me?
TheGirafe
You sir are a fucking god. +2. YeahIHaveAnotherAccount.confessionbear
PandaRomez
There's also a YT series of it, basically someone narrating, but I think it has all the days
TheodorOnly
link pls
WeRSpecialPeople
Hm, never saw the video, I just always had a pic of the thread on my computer. I just found that dump randomly of it
BojanglesTheFlyingCar
WordStar? Bullshit.
RichCorinthian
I mean, it was a real thing, and people probably had stupid questions in the 80s too.
notme222
I'm trying to think if you could possibly jam three 5.25" floppies in one drive. 3.5" no. CD yes, but Wordstar command line predates those.
s323
You could refer to figure 1 in 80's
Sandrak
The saddest part is, that they are true.
Glumerlink
man i'm thinking they're all fake, this says "2015" but the skype looks like it belongs in 2012
mkz26
It's Skype for Business. Part of Office 2016 replacing Lync
Sandrak
You would be suprised. I had to deal with a person put his usb stick inside his computer. And called me telling his stick was broken...
IsuckAsthis
Not knowing how to turn volume up but knowing how to take a perfect little screenshot, I'm calling bull on that one.
bentwrenches
If they are true, I could do IT. And I'm no IT guy.
GoshNotMe
I call bullshit on some of them. Specifically the live mouse and the stock market one.
biscuitsandwaffles
Or the one about the sound. Bullshit you know how to screen cap and not know how the sound works.
rocketpanda
Some of these are made up, that one might not be. I had someone complain her sound wasn't working. I show up & she didn't have speakers.
MrHarryBallzac
>>showe him how to screencap. No bullshit at all. 100% legit and that makes me sad.
twozerooz
And send it? At that level you can figure out how to unmute. 100% bs
MrHarryBallzac
>As someone working in IT... You have no clue how stupid people can be. That guy probably has stupid issues like that more often, so IT
youcantcallmeHenry
I'm glad that the mouse is ok! Why are they even giving away mice with a computer?!!??!
imarealist
That was the best one
Kolondril
To teach you responsibility.
TW6173
Well if you look at the shit people do- they fucking failed miserably....
AnotherSarah
Mice are provided to eat excess cookies.
EmilyCheshire
If computers came with free mice I would buy 12.
lokikismit
Good for that person, being worried about the little mouse :)
Kpdubreuil
I really hope the notebook computer was an actual notebook with a pen
notme222
Mice are important. They keep company for the gerbils that power Imgur's servers.
sergio32
^this
ProfDrDrSpiderpig
M9 they're hamsters. All hardware is powered by hamsters. The imgur server is powered by second-hand hamsters.
WhenTheMusicsOver
"Will it be okay?"... Aw. That's adorable :')
AwesomeName
Don't even get me started about the people complaining that harddisks had a Master/Slave switch.
BujuArena
Yeah, and the "motherboard" issue... People really need to lighten up.
Hamchevsky
End slavery!!!
MrPorcupine
IT guy has had enough of your Wi-Shit.
YesMyNameIsCalvin
But has he turned into a Bastard Operator From Hell yet?
wbeuthry
This
SlyTheSpy
Is
SlyTheSpy
SPARTA
Feower
Nope, Chuck Testa
thommilson
These are hilarious! Wi-five...
wolfpreist
Filthy Casual, i have Wi-Twelve.
Kellboy69
I work in tech support for an ISP, and I hear "wi-five" at least twice a day. It's so much more infuriating than it should be.
Rattatatcattrap
My future mother in law who is Japanese calls wi-fi wee-fee.
LearnedCoward
My mother who is not Japanese calls it Wiffy
DrowningLessons
*wi-five!* is my version of "internet fist bump" actually, to be dolled out when someone is awesome.
youcantcallmeHenry
Up high, wi-five!
upvotehypnotoad
My boss is an IT guy w/ both CS and EE degrees, calls it "Whiff-eee"....Im like, dude, you know its a take off of "Hi-FI / Lo-Fi" right?
Sarcasologist
I had a guy ask me if i could only put the weefees in one room, he didn't want them all over the house.
beholder87
I also work tech support for an ISP, Wi-five is a lot more common than you might think...
Smayds
I request the Wi-est of fives.
rainbowbridge
Wi-5/7
MyDadLooksLikeTomCruise
It takes a week to upgrade.
JangoDarkSaber
Wi-9/11
HoneyBadger095
Jet fuel can't melt steel routers
supagrrl
Dammit, I was ready to write this somewhere! Well done.
ZombiesAreOkay
I believe that some of these are real.
[deleted]
[deleted]
SaffronTeabagPierogi
I have a hard time with this too. I stopped at that BS Error code. Fffffffaaaaa@a
johnvictor
Forever is the struggle of IT to get the end user to provide with plenty of detail so we can actually fix their problem.
misteremjay
I work in IT, most of these sound fake or from a million years ago.
justorderalargefarva
I believe that ALL of these are real. People are dumb..
onepinksheep
As someone who worked tech support, the best part of having been level 3 was that the idiots were filtered out by the lower levels. Bliss.
msbilliejean
as someone who works for Geek Squad, sadly, I believe all of these are real
Alextfish
The Outlook error message is clearly randomly *typed* on a keyboard rather than copypasted. "sdf", "kjsf" etc.
priestsaresotouchy
i DONT
randomitguy
As an IT Guy, these are good, but I've heard these and worse.
narodauhsoj
I've worked in IT before becoming an engineer, and not only do I believe all of these but I think some are mild haha
theyaregooddogsbront
I believe all of these are real.
BlueSpaceLizard
My friend who works in printing & media was asked the other day if she could 'Turn the image (on an sd card) into a digital format'
ChanningTastum
I know they are
SaltCollector
I don't know who's capable of screengrabbing and submitting the image to skype but isn't capable of unmuting a computer.
AetherMcLoud
#6 looks extremely real and is probably the most infuriating of all.
KnightofMalta
*some being the operative word.
Ecleptic
As someone who works in IT, I totally believe it is possible these could be real. People are Idiots sometimes.
CatsandDnD
I've worked at a helpdesk. I'm sad to confirm that yes, some people really are this dumb.
KillerTofu615
I've worked in IT for the military. Most of these are completely plausible. Imagine trying to setup file sharing for a guy that was 1/2
KillerTofu615
in bootcamp at the end of Vietnam. Poor guy used a computer the first time when he was 60.
Kedearian
i work in IT, can confirm. These aren't even really cherry picked from my experience. This was probably a 6 month period or less.
Countercheck
Maybe two of them
Ijustsigneduptoupvotethis
Something similar to the iis reset one happened to me once, guy wanted to get access to reset the hosting companies Web server just (1)
Ijustsigneduptoupvotethis
Because his one website wasnt working properly on it.
PolaroidPuffin
Believe me, even if they aren't, these questions have been asked at some point.
apageofthedarkhold
Truth. Gateway technical support. Its a bottomless pit of stupid.
PolaroidPuffin
I work a JNN in the Army. Having to deal with every issue on the PCs and phones. It's so annoying. "Sir, is your mouse plugged in?" "Oh"
PolaroidPuffin
My personal favorite is "my phone isn't making calls" "then how are you calling me?" "My phone....." *moment of silence* "thank you"
PvtNoPrivates
I worked as a supporter at a server hoster.. trust me.. it's even worse..
Gdan79
While some of them might be hearsay of other stories, after over 20 years in IT, I know all of these at some point were real.
TheContemplator
I work in IT. We never make employee troubleshoot their own issues cause 1. They'll likely make it worse and 2. We remove all .....
TheContemplator
access that lets them do this. We just remote in and fix it. It's a lot easier and quicker. This screen grab smells like bullsh**
wolfpreist
I work in IT, I know they are.
ThatUsernameHasAlreadyBeenChosenAndAsNoLongerAvailable
The grammar is consistantly proper, seems unlikely to be legit.
UnpopularOpinionPuffinPersonified
I'm sure someone can take a screen capture and crop the sound icon but doesn't understand the volume is muted. It must've happened.
NotACreeper4345
My grandma had an irl button on her laptop for the wifi. She called me bc she couldn't go on FB. I asked what color the button was and (1/2)
SaintLuciferVonAllah
Worked in tech support for some time.You'd be surprised how these and other worse ones are real.
conniecpu
If they need IT help a lot I'm sure their admin would have put something on there to make it easy.
conniecpu
I would have done that anyways :P
NotACreeper4345
(3/2) the button when I asked what color it was, so she turned it on after I asked :/
TheMagicalHindu
Really easy to take a cropped screenshot no a mac. You jsut click and drag a box.
LifeIsLikeAPieceOfCheese
Ko thakns
Glumerlink
there are a shitload of fake ones here, like wifive? everyone knows the word wifi, it's printed on everything these days
delonwheels
People mispronounce common words all the time.
malakim
Well, wi-Five is obviously better than wifi... its got 2 extra letters after all
OpinionMill
I've had several people complain to me about their wi-five. The same people ask why the printer doesn't come with a "UBS" cable.
OpinionMill
They also often have "Linsky" routers.
catalyst09
I work for GameStop and you wouldn't believe how many things people pronounce or just plain call the wrong thing. I keep a list, it's great.
raulfin
Indeed, this list needs to be shared!
supercalifrajelisticexpealidocious
@catalyst09 I demand you make a job stories list. and credit me for doing absolutely nothing.
catalyst09
I've thought about it for a while.... Just a tease, once had someone call halo 3 holocaust 3. No lie. Completely serious.
Demicol
We need to see this list
catalyst09
It's some really good stuff. Maybe I'll make a post soon. I really want to make like mock covers for them, to make the post more interesting
supercalifrajelisticexpealidocious
SECONDED.
supercalifrajelisticexpealidocious
pronunciation though... trust me. not everyone knows.
hotstuffcomingthru
I once had a lady tell me that the error said her password was "misty ped"... she meant "mistyped"
JoystickJ
When I worked in retail, I constantly had people ask me if I could help them find their "ink cartilage".
pilotperson
I'm inclined to agree that many people just don't make the connection. Knew a pilot who said "wavepoint" instead of "waypoint".
supercalifrajelisticexpealidocious
went house shopping with a friend who was an electrician. found out she thought it was always "knob and tooth" wiring. oh good lord.
Glumerlink
well i get they might pronounce it wifive but they'd still spell it the only way they ever see it
OSCgal
I used to work in a bookstore, where you'd think customers would read. BUT THEY NEVER DID.
supercalifrajelisticexpealidocious
I'm a big fan of books and reading. as such, I enjoy stores like Barnes and Noble and only wish I had the money to create a good library 1/2
supercalifrajelisticexpealidocious
the era of reading is long dead. especially boxes things come in. people spell just like they pronounce things. (your/you're for example)
hropt
and 'would of' *shudders*
neogreenlantern
They might be made up but they also probably still happened. Working in IT I've read made up stories that were awfully close to things (1)
dpidcoe
"embellished" is the word you're looking for. I've found that users aren't that stupid, just need to make the effort to understand them.
vince086
You do get the odd ones that are. It's rare but it does happen.
userdominate
that I've stuck up my butt (2)
MustntSleep
lol
Tobuscouse
If only +100 was an option
LearnedCoward
What what?
EagleFeeler
you wanna do it in the butt? Ok.
neogreenlantern
that happened to me. You think someone saying Wi-Five is dumb? How about someone saying Mozzarella Foxfire. The lan one seems fake but (2)
Kedearian
I had a director of IT stop a meeting, because we were going to IPv6 from IPv4, and demanded to know why we skipped IPv5.
YoureWaifuAShit
well? why did you skip IPv5?
neogreenlantern
I've had someone tell me I had to speed up their internet because they were having a slow connection to our website. They didn't know(3)
neogreenlantern
what an ISP was. (done)
JeraldJohnson
"Your network is slow!" "Actually a hot outside out network is slow. Contact them."