I wish I knew more about computers.

Dec 27, 2022 1:42 AM

Commander5AM

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I'm at my wits end now, I don't know what it can be. Dr Google just tells me the same things over and over and I've done all of them now, yet the issue still remains. My brother can't figure it out and he's better with computers than I am and I don't exactly have a techy friend who can have a look. The repair guy my mother hired just reinstalled all my damn drivers again and called it fixed.

To put it as best as I can, my computer keeps randomly stuttering, like I'll move the mouse and it'll visually freeze for a split second. The audio and visual both do this at the same time and sometimes it'll go into a state where it won't load anything at all. Best way I can think of explaining it is imagine playing a video game that just drops down to 2fps randomly every now and then.

Drivers are all up to date, I did this before the asshole did it again. To make one hundred percent sure of this because I was sick of people telling me this is what it was, I uninstalled and reinstalled them all manually.

Hard drive is nowhere near full, I've only used about 6% of the space on it. I'm now looking at SSDs because brother thinks I should.

RAM has just been upgraded to 16GB. It ran smoothly yesterday but today the stuttering has returned, a lot less frequent but still happening.

Brother thought it might be the motherboard getting too hot because the thermal paste on the cooling bit has worn out so we replaced that, but it's done nothing to help.

There's no malware or virus causing it. Manual Defrag wielded no results either. Task Manager shows that I'm not using a high amount of memory or CPU so it's not them spiking. The only thing I haven't tried yet is completely wiping the system, this will be my next port of call if I can't get this figured out. Everything is backed up anyway so I lose nothing but time by doing this, learned that mistake when my original laptop self destructed and I lost everything.

I just wanna vibe with friends and play video games with them or listen to music and write stories without it sounding like my shits buffering all the time.

Edit - I do appreciate you giving me ideas and such, honestly I was just ranting and expected this to vanish into the void. I was asked to put the specs in here so hopefully this is the right stuff, but I don't wanna hear any "Your system is crap" I know she is. She was a cheap buy because I'm hekkin poor and just wanted to be able to do stuff with friends, I can't afford to get a new system which is why I'm just making do with what I have. I'm also not massively tech savvy, I know a bit more than the regular joe but I don't know most of what you guys are saying ^^'

Processor - AMD A10-9700 RADEON R7, 10 COMPUTE CORES 4C+6G 3.50 GHz
Installed RAM - 16.0 GB DDR4
System type - 64-bit operating system, x64-based processor
Storage - 2TBHDD

@op One thing to also try is a different outlet or even investing in a UPS battery backup. Sometimes bad pwer from the wall can cause issues

3 years ago | Likes 1 Dislikes 0

It's not RAM, it's not SSD, it's not hard drive. It's most likely going to be either over aggressive power management in win10 USB, or the

3 years ago | Likes 1 Dislikes 0

PNP/PCIe enum type needs to be tweaked in the bios. Source: breakfix tech of over 20 years.

3 years ago | Likes 1 Dislikes 0

"like I'll move the mouse and it'll visually freeze for a split second". Had me thinking did @OP try his computer with a different mouse..?

3 years ago | Likes 2 Dislikes 0

First off I'm not a he :P Secondly yes I tried another mouse, it's not my mouse. The audio stutters at the same time when it happens.

3 years ago | Likes 3 Dislikes 0

SSD, fresh OS install.

3 years ago | Likes 22 Dislikes 1

This is the way

3 years ago | Likes 1 Dislikes 0

did you try turning it off and back on again?

3 years ago | Likes 17 Dislikes 2

Yup, many times.

3 years ago | Likes 2 Dislikes 0

I'm out of ideas

3 years ago | Likes 7 Dislikes 1

Start ruling things out if you can. Unplug storage drives, remove discrete gpu… that is my approach.. good luck tho

3 years ago | Likes 1 Dislikes 0

If windows is hanging, I'd be 100$ a reinstall will fix it. Just backup your data manually, don't restore settings or anything. Full wipe.

3 years ago | Likes 2 Dislikes 1

There's nothing on here that isn't backed up so a full wipe was gonna be my next option.

3 years ago | Likes 2 Dislikes 0

Sounds like graphics card

3 years ago | Likes 1 Dislikes 0

Every time I Google symptoms it’s always lupus.

3 years ago | Likes 1 Dislikes 0

Your CPU is seriously old. 28nm tech. No amount of RAM is going to make that thing faster.

3 years ago | Likes 2 Dislikes 0

I literally never said I was trying to make it faster. I'm just trying to stop the random stuttering.

3 years ago | Likes 2 Dislikes 0

And I’m implying that your CPU is the very likely culprit behind your stuttering and no amount of RAM is going to fix that.

3 years ago | Likes 1 Dislikes 1

Can be numerous: the old ram sticks run memtest86 for a few hours (load onto bootable USB) https://www.memtest86.com/

3 years ago | Likes 3 Dislikes 0

Can be a HDD on the way out: run this in the background: https://crystalmark.info/en/software/crystaldiskinfo/

3 years ago | Likes 3 Dislikes 0

It can be temps on graphics card or CPU if the fan is dying, thus throttling. Run a tool such as speedfan to see if temps are going crazy

3 years ago | Likes 2 Dislikes 0

Ghost in the shell?

3 years ago | Likes 1 Dislikes 0

Do the solid state. Even if it doesn't fix the problem, it'll run much faster than on the HDD

3 years ago | Likes 2 Dislikes 0

In command prompt as admin, sfc /scannow

3 years ago | Likes 1 Dislikes 0

What applications are you running when it stutters.

3 years ago | Likes 1 Dislikes 0

I know you were wanting to vent, but I'd just like to say that when that happened to me, it was the MB overheating, but that permanently

3 years ago | Likes 2 Dislikes 0

Damaged the MB, so it would continue to happen even if you replaced the paste.

3 years ago | Likes 1 Dislikes 0

Might be the Processor is dyeing Or bad sectors in the windows drive I use the Program Specy to check my hardware, maybe new windows install

3 years ago | Likes 1 Dislikes 0

An SSD will significantly speed up older laptops. 2x to 3x speed. Samsung has an excellent "migration program" that will copy your drive>

3 years ago | Likes 4 Dislikes 0

BUT, you need some place to mount it to do it. If you have a DVD drive, you can get an adapter to mount the SSD in for the xfer.

3 years ago | Likes 1 Dislikes 1

If not, you can get USB based cases to mount the SSD (much slower conversion). BUT also, post on Tom's Hardware Site with your system >

3 years ago | Likes 1 Dislikes 1

info. Describe the problem(s). Wait for gurus to guide you.

3 years ago | Likes 1 Dislikes 0

It's not a laptop, it's a desktop. I also unfortunately don't have a disc drive on it.

3 years ago | Likes 1 Dislikes 0

Do know that though the tool is good, you won't get the best performance compared to a fresh install.

3 years ago | Likes 1 Dislikes 0

Agreed. If starting fresh isn't a problem, it's always better to do so.

3 years ago | Likes 1 Dislikes 0

Isolate your problem (one app at a time) and change one thing at a time. Try a different mouse etc.

3 years ago | Likes 1 Dislikes 0

Did all that, spent ages going through it all. Was the second thing I tried because I assumed it might've installed something dodgy.

3 years ago | Likes 2 Dislikes 0

Registry change for current user \SOFTWARE\Microsoft\Avalon.Graphics /v DisableHWAcceleration /t REG_DWORD /d 1

3 years ago | Likes 1 Dislikes 0

Also. HKLM\SYSTEM\CurrentControlSet\Control\GraphicsDrivers /v HwSchMode /t REG_DWORD /d 2

3 years ago | Likes 1 Dislikes 0

That should stop the issue

3 years ago | Likes 1 Dislikes 0

And disable any power management. Bring it up to ultimate

3 years ago | Likes 1 Dislikes 0

The A10-9700 and is equivalent to a i5 Intel. So it's ok for gaming. Just gaming machines have an i5

3 years ago | Likes 1 Dislikes 0

Do you have a graphics card and you're plugged into the mother board instead? Have you done any bios updates to the motherboard it self?

3 years ago | Likes 1 Dislikes 0

Running windows? Then probably a bad sector on disk. Windows keeps bumping in to it and cannot resolve that. Start the machine >

3 years ago | Likes 22 Dislikes 3

No. that's not how that works.

3 years ago | Likes 4 Dislikes 1

How does this help OP? If you have information that could help why not share it instead of just leaving a rude comment?

3 years ago | Likes 1 Dislikes 3

I did. However there's so much terrible advice in this entire post I can only call out so much bullshit.

3 years ago | Likes 2 Dislikes 2

Depends on the FS. But yes, most modern FS should mark the sector as bad and move any block pointers to a new sector in the FCB

3 years ago | Likes 1 Dislikes 0

Even FAT32 which is super old does this

3 years ago | Likes 1 Dislikes 0

from a Linux usb and perform a thorough disk check.

3 years ago | Likes 6 Dislikes 1

I don't have a Linux USB and I don't know of a way of acquiring one.

3 years ago | Likes 2 Dislikes 0

You can make one

3 years ago | Likes 3 Dislikes 3

Could try installing windows onto a different disk or ssd. A bad drive can cause the stuttering you've described. You've ruled out a lot.

3 years ago | Likes 4 Dislikes 0

Gparted can be installed and run on any flash drive: https://gparted.org/liveusb.php and if the disk is bad... >

3 years ago | Likes 2 Dislikes 0

Clonezilla can be installed over Gparted onto that flash drive and can copy your old drive to a new ssd: https://clonezilla.org/liveusb.php

3 years ago | Likes 1 Dislikes 0

Try this: https://www.fosslinux.com/274/how-to-create-linux-mint-live-usb-drive-on-windows.htm Not super easy, but follow the steps and 1/

3 years ago | Likes 2 Dislikes 0

it's fairly straightforward. Worth doing as a troubleshooting step. Doesn't take long and it's free (as long as you have a spare USB stick)

3 years ago | Likes 1 Dislikes 0

Pull the old ram out, run with just the new see if it continues. If so bad stick or sticks of old ones.Ssd would speed it up regardless. 1/2

3 years ago | Likes 5 Dislikes 0

2/2 but knock the memory out first then get performance increase with ssd. They are so cheap nowadays and a quick upgrade.

3 years ago | Likes 2 Dislikes 1

I had to remove the old RAM to put the new ones in, she's not running on the old sticks at all. It happens a lot less on the new ones.

3 years ago | Likes 3 Dislikes 0

Look at the motherboard for any capacitors(little grey towers) any powder on the tops or discoloration?

3 years ago | Likes 2 Dislikes 0

Had a windows PC running wonky with random crashes the SSD was new but it was a bad one, replaced it problem solved

3 years ago | Likes 1 Dislikes 0

by updating all drivers using DDU to clear all driver reinstall nvidia stuff changed pCie from 4.0 to 3.0 upgraded bios to newest

3 years ago | Likes 1 Dislikes 0

and disabled windows game mode.

3 years ago | Likes 1 Dislikes 0

Does it do it while idling or only under load? It might be your power supply acting up.

3 years ago | Likes 1 Dislikes 0

It'll do it whilst idling too, not as often now it has more ram but it's still happening.

3 years ago | Likes 1 Dislikes 0

Like others have mentioned, good chance it's a drive problem. Listen carefully to the drive as well and listen for faint clicks. >

3 years ago | Likes 1 Dislikes 0

If you hear clicks, it's bad news and I would suggest to get an SSD or another HDD if you're on a budget before it dies.

3 years ago | Likes 1 Dislikes 0

What games does it do this on? Does the HDD LED go solid when it happens? Also an A10-9700 is a 6 year old CPU now... quite old in a sense

3 years ago | Likes 2 Dislikes 0

.. also could be the Windows install depending on how long it's been installed for... re-install OS, install drivers, run windows updates

3 years ago | Likes 1 Dislikes 0

She's not a new system but she's all I have, I can't afford a new computer. Also it doesn't just happen on games, it can happen anytime.

3 years ago | Likes 2 Dislikes 0

The r7 is basically as bad as a gtx 750 basically. Youll experience bad spikes because of shared memory and aging cpu architecture

3 years ago | Likes 1 Dislikes 0

Can you find a used gpu? If you can nab even an old gtx 960 2gb youll experience less spikes.

3 years ago | Likes 1 Dislikes 0

Basically if you can even find a used gtx 770. Anything to not use the on board graphics. You could probably find one for 20-40 bucks.

3 years ago | Likes 1 Dislikes 0