Noonius
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Aug 25, 2021 6:39 AM
Noonius
101305
1846
58
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confanity
I.e. they're dicks because, more than any other service profession, they build a mythology of themselves as geniuses surrounded by idiots.
HexiHamaski
Because they ask me for advice, ignore it, then make me fix it when it breaks because they ignored my advice
Revaris
People are idiotic arrogant shitheads with an unbelievable sense of entitlement and absolutely NO appreciation for the work. Fuck them.
DSledge
Technical arrogance is the biggest pitfall in IT. It’s what’s keeps more people in the industry from advancing that any other struggle.
Gibleteousjack
Turbolibros
ArcaneEyes
This is so accurate :-D
HistoricalFacts
I'm not IT, but this is literally my job in field service.
turtlefarm
I once drove an hour to flip the power switch on a printer. Users, 3 of them, assured me on the phone it was on. Yea, why are we such dicks
yamidan
I once flew a total of 42 hours and drove a total of 9 hours to change a fuse. The spares were onsite but operators refused to change it.
AutomatedLady
So first off - I don't think a lot of us are dicks. There DEFINITELY are a lot of dicks, but not as many as you'd think. The main reason 1-
AutomatedLady
People think we're dicks is because our job is to give answers and fix things. The quickest way to fix your problem and get you back up 2-
AutomatedLady
And running is to cut directly to the solution. We want to solve your problem. Chit chairing about the weather and our weekends takes up 3-
AutomatedLady
More of our time. You think I'm being curt and rude - I'm genuinely just trying to give you a quick solution.
AutomatedLady
Second - no one ever listens and everyone lies to us. "Did you reboot?" Yes. "You're sure?" Yes. "Do it again." OK that worked. *MENTIROSO*
AutomatedLady
BONUS - we get blamed for the problems we're trying to help fix. We're yelled at A LOT. Call me a dick - but only one of us is yelling...
NoIdeaWhatToUseHere
Can the computer see the printer? *User turns monitor toward printer* Yes, it can.
machinelogic
I drove for 7 hours each way to plug in a printer because the user didn't want to.
Seethreepeeoh
You, and your kids in college, are fucking welcome.
V1K1NGFVNERAL
Is anyone else noticing PC skills disappearing as smart phones become the default? I see more and more basic skills missing from new hires
updootyourpootsnoot
acertainjenesaisquoi
Because when everything is working you don't need IT. When it all goes wrong, they're immediately to blame.
Imalwaysready
With the first part, everything is working BECAUSE of IT, but people don't recognize that fact. Not needing IT often means you have good IT.
ItsSirUnimpressive
Everything works fine, why do we even pay you? Everything is broken, why do we even pay you?
somebodythatyouusetoknow
Not only that, but when everything is working IT is lazy and does nothing. When it all goes wrong, it's b/c they were lazy and did nothing.
DoDucHuy
Preach brother preach!
ReaperCDN
I felt this in my fucking bones. Had an air traffic controller complaining about us playing video games all day on deployment. /1
ReaperCDN
"Wade, if we're busy, nobody else is. You don't even want to see us on deployment. If we did our job right nothing breaks at all." 2/2
kerBamf
...sarcasm?
Parzeval
Hears: "I'm just computer illiterate" for the 500k time........... Says: haha... Thinks: no you just shut your brain off because you're lazy
madbydesign
Why wouldn’t you have video chat via smartphones to at least have someone to allow IT to visually confirm before wasting 2 hrs?
speculaas
When this was posted yesterday I didn’t get all the comments of IT driving and flying for hours to fix something. Where are they all?
squalenework12
They would say "Oh, you don't believe me *suprised Pikachu face.gif*"
Epinephilim
Unpopular opinion: I actually enjoy doing IT support, because my end users are polite and professional.
PleaseRespectMyAsshole
End users. That is why. End users fucking suck.
PantlessThunderGoose42
Because if you have *ever* worked on someone’s computer, *every* problem after that, related or not, must be bc of something you did.
STINKPICKEL
I got a call back on " toilet not flushing", because I installed a router on a shelf in their bathroom. I was in the room wasn't I ?
GravityVT
Maybe I’m the odd one out but I love my job and I’m respected by my customers. They listen to what I say and I get shit done;mutual respect
JesusStoleMyWeed
I think people take the bad experiences and blow them out of proportion. My time in any servicing job was usually straightforward
AmericanPoliticsMakesMeSad
Because i have to explain to you animals that the we can't go through your phone when we want you install a 2FA app..
snappysnaps
Log into the ilo.
phuzz00
"Sorry we can't afford the license" but they end up paying the overtime and travel expenses instead
snappysnaps
?
CyborgScribe
So at my work I have a digital sign pad that wasn't working properly in the EHR I use which is run from county servers. IT was really surly
CyborgScribe
about driving 200 miles from our corporate headquarters about it but that surliness went away when they acrually tried to fix it and ended
CyborgScribe
Actually* ...and ended up in an hour long Teams call troubleshooting with county IT to find a workaround. They tend to always assume
CyborgScribe
everyone missed some obvious solution so it was gratifying to see them have to admit it was a serious problem.
ChloeRed
Or the other classic, ask someone to do/click on something, and they do something else. Had a classic like that the other day, asked them 1/
ChloeRed
to click on the start menu in the bottom left corner "I've opened sage and..." I didn't ask you to open sage. 2/2
Zenshien
Because of the Dunning-Kruger effect... And because we deal with people as well as computers, computers are fine - it's the fucking people
SavageDrums
Computers are the second worst part of the job. Third if you count meetings.
ZachariasWolfe
Computers can have problems too. I turned off the setting on windows 10 for the hybrid shutdown/fast boot.. still fucking does it anyway.
r3b007
PEBKAC... Problem exists between keyboard and chair
conglacious
EBKU
Loadertron
PICNIC problem in chair, not in computer.
r3b007
Then there's always the classic ID-10T error
YesImADogPerson
Story of my life
bladderinfection
Any keyboard clacker can fix a problem. Good IT pros set the user at ease, sometimes not fixing anything. Acknowledge & relate = 99% of it.
vinny8boberano
While correct with someone who is ONLY stressed about the bug/outage, most people have other stressors, and those who handle it poorly /c
vinny8boberano
/c often take it out on any convenient target. Generally any service industry workers. The ones who do this are inflamed by assurance.
LookingLikeASnack
I don't think people get into IT to function effectively as therapists.
bladderinfection
Nobody asked them to. But I’m the guy that goes out for beers with my coworkers vs the last resort guy you have to call and deal with.
Zenshien
I mostly talk to the general public, and I absolutely assure you - the majority of them just want to be angry, they don't want a solution
Scorch052
It's a two-way street. Also, a lot of ppl are simply moronic.
XeroZach
10 years and trying to set them at ease is a waste of time. Faster you fix the problem, the faster they settle down and apologize.
SavageDrums
When you get good enough, your reward is that you stop having to deal with end users.
Vladraconis
Good IT pros fix problems faster and better. It's not our job to soothe you. It's to keep the system running at full efficiency.
XeroZach
GroverDeniro69
My friend the pros soothe and solve, you cannot lose if the whole ordeal is humanized. You and them vs the problem, that's all it is
Vladraconis
You are right, it is better to also soothe. But not a pro trait. Nor should a pro IT deal.with that.
kill4meeeee
Any tips for someone who wants to get into it? I’ve got no experience other then pc gaming for a few years and trouble shooting my own stuff
kerBamf
There's loads of boot camps out there.
SilverHornet
Don't.
Gibleteousjack
Zenshien
If possible, save yourself a headache and try and get into an in-house tech role, working with the public WILL make you depressed
kill4meeeee
I worked 6 years of retail I’m beyond depressed already. What more could they do to me
ilsalta
Yell at you for not getting them on the internet with their 386 /w 4mb memory and Windows 3.1?
kill4meeeee
Brother I’ve been yelled at for getting someone 80/20 beef instead of 85/15
Zenshien
Many in-house places need AD experience, which is generally impossible to get for most of us as it's mainly used by businesses so it's not
Zenshien
Something a home user will be otherwise exposed to
kill4meeeee
But I’ll look into it thanks!
Valtrith
because nothing brings out the worst in people like computer problems.
Rantaf
Also pandemics
MehtefaS
Not to mention politics
UKMonkey
No... Nothing brings out the worst in people like lazy idiots who feel they can leave it to someone else
SatanWAP6669
And in-laws
WorthEveryPenny
Nothing brings out the worst in people like supporting non IT people's computers.
OmnibusLatinName
*like people.
bogus1983
As Local H said, "There's nothing worse than people."
postyoa28
Boat launches beg to differ
LSKG
also yard work and building furniture
IOnlyNeedOneBall
My toddler niece patted me on the shoulder while building her crib to calm me. People tell me I'm a kind/patient man, but furniture kits....
DIINKELBERG
I do anger management therapy since almost 20 years.... and i refuse to build furniture with somebody else. Cause that shit makes me rage
Valtrith
Fair point fair point
drinkswineknowsthings
Mainly printer problems
spamalstublieft
Also road rage. People act so much more angry than they would have when not in a car
FoamingToad
A theory I read a while back went along the lines of 'enclosed space = protected = able to be a dick without consequences'.
ExecutorHideo
Similar to being a dick on the internet. You can call insult and shout without seeing their face, reaction, or knowing of their situation.
FoamingToad
Yep, the Great Internet Fuckwad Theory strikes again.
Psyman2
It's because they see cars as weapons. It gives them a sense of power they should not possess.
Sp0nKiNG
Because a fast moving chunk of metal that weighs at least 1 ton is a weapon
Vladraconis
Because we are not. But most people feel like we are because we have the "nerve" to tell them they are wrong / doing something stupid
Cyanide555
I mean a lot of the time they ARE doing something stupid. Like the person with no sound in their headphones because theyre in the nic port
Vladraconis
Yes, that was the point. And if you show it to them, they get mad. Because A LOT of people hate admitting they are wrong.
STINKPICKEL
I got banned from an account for telling them if they called again for their bad cabling, I'd bill them, nothing wrong with our equipment.
kaztas
My favorite is "The computer is not accepting my password, It's the same one I always use." not that they are putting in the wrong password
Vladraconis
"Of course I checked how I wrote it, jerk!" Proceeds to check it with me : "Oh, I made a small mistake. Haha, everybody makes mistakes hihi"
transientmind
I had to drive an IT guy four hours to show him my brother’s LCD screen with burn-in after he insisted endlessly that it was impossible.
rbudrick
Lcds most certainly get burn in, just like old school CRTs.
transientmind
“It’s physically impossible, you clearly don’t understand the technology!” “I understand my fucking eyes, fuckface. Buckle up and let’s go.”
transientmind
Neither of us could explain it even after seeing it. Cheap, shitty, Chinese bullshit. Impurities in the crystals? Whatever. It was real.
Spudd86
LCDs can get burn in, the mechanism is different and it takes a lot longer than CRTs or plasma but it happens. OLEDs can get it too.
Spudd86
I mean technically it may not be burn in, but something degrades. There's a transistor and capacitor at every crystal element. Even if
Spudd86
the liquid crystal won't fail the other components might.
Zamm005
It’s difficult for intelligent people to explain the same reasonably simple concept to lazy people over and over..not because the people are
Zamm005
less intelligent, but because almost all have ZERO desire to learn. “Yea ima just ask you a slight variant on the same question each week!”
Zamm005
And when you try to explain the simple concept that underpins all their questions so that they may answer themselves.. “urgh boring!”
PaulTomblin
Although as a computer guy, every time I see an explanation using the phrase “ones and zeros” I want to kill them.
chaseNC
This hit the nail on the head. I can't believe how many times I've had to help people with the same damn problem, over and over.
ventikona
I work in healthcare. I can tell people variants of the same thing over and over and not be an asshole about it. It’s not that hard.
Zamm005
Because they’re different people… (or people with mental issues you have been trained to work with, and signed up to work with!)
Zamm005
You’d get just as annoyed as everyone else if the ‘new guy’ who’s been there 5 years still asked where the hypodermic needles were kept..no?
ventikona
If you sign up to work help desk/support, it’s your job to help people though. Sure, feel annoyed, but be professional.
ventikona
This isn’t the case in my situation.
dumbledong69
If you do stupid shit like get confused by internet tabs in 2021 you get an attitude.
ventikona
Sounds like you might just be unpleasant and bad at helping people, but ok.
dumbledong69
Lol have you ever worked desktop support
ventikona
No. Have you ever put together a comprehensive treatment plan only to have the patient not bother with it and complain they aren’t better?